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Digital Program Analyst in Charlotte, NC


Charlotte, NC

Bojangles' Restaurants, Inc. has an opportunity for a Digital Program Analyst in our support center in Charlotte, North Carolina. This position will be responsible for developing our customer relationship management (CRM) platform as well as providing day-to-day support for digital initiatives. The role requires working collaboratively with various departments within the company.

CRM – Data Analytics & Campaign Management
• Analyze CRM data and provide insights into our customers
• Partner with Analytics & Marketing to design, build and execute campaigns within the CRM platform
• Evaluate and analyze campaign performance. Present analysis and recommendations for improving future campaigns.
• Maintain quarterly campaign schedule
• Build and maintain dashboard depicting key metrics relating to all digital initiatives.
• Work with third party vendor to further enhance CRM capabilities

Mobile App – Payment & Loyalty
• Maintain existing processes which include but aren’t limited to ensuring new stores are set up and configured to accept mobile payment and confirming both company and franchise location data reflected within the app is accurate.
• Ensure customer facing visuals (sliders) are continually updated and align to our marketing strategy.
• Assist with other initiatives as needed

Customer Service
• Monitor and respond to all mobile app customer questions and requests in a timely manner. When applicable work with third party vendor to submit issues and follow up to ensure resolution. Track requests and provide recommendations for future app releases.

Qualifications
Bachelor’s degree from an accredited college or university
One to two years of applicable work experience
Comfortable with research and analyzing data
Strong computer skills with proficiency in Microsoft Office - Word, Outlook, PowerPoint and advanced knowledge of Excel
Excellent verbal and written communication skills

Please email resumes to jobs@bojangles.com.


E-Verify

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.

In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

Este empleador le proporcionará a la Administración del Seguro Social (SSA), y si es necesario, al Departamento de Seguridad Nacional (DHS), información obtenida del Formulario I-9 correspondiente a cada empleado recién contratado con el propósito de confirmar la autorización de trabajo.

IMPORTANTE: En dado caso que el gobierno no pueda confirmar si está usted autorizado para trabajar, este empleador está obligado a proporcionarle las instrucciones por escrito y darle la oportunidad a que se ponga en contacto con la oficina del SSA y, o el DHS antes de tomar una determinación adversa en contra suya, inclusive despedirlo.

Los empleadores no pueden utilizar E-Verify con el propósito de realizar una preselección de aspirantes a empleo o para hacer nuevas verificaciones de los empleados actuales, y no deben restringir o influenciar la selección de los documentos que sean presentados para ser utilizados en el Formulario I-9.

A fin de poder determinar si la documentación del Formulario I-9 es valida o no, este empleador utiliza la herramienta de selección fotográfica de E-Verify para comparar la fotografía que aparece en algunas de las tarjetas de residente y autorizaciones de empleo, con las fotografías oficiales del Servicio de Inmigración y Ciudadanía de los Estados Unidos (USCIS).

Si usted cree que su empleador ha violado sus responsabilidades bajo este programa, o ha discriminado en contra suya durante el proceso de verificación debido a su lugar de origen o condición de ciudadanía, favor ponerse en contacto con la Oficina de Asesoría Especial llamando al 1-800-255-7688 (TDD: 1-800-237-2515).

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