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Quality Assurance Coordinator in Charlotte, NC

Charlotte, NC

Bojangles’ Restaurants, Inc. has an opportunity for a Quality Assurance Coordinator (QAC) who will be responsible for supporting, managing, and facilitating the working relationship within Supply Chain & QA departments. At times the QAC will be required to communicate with Cross Functional Departments, Franchisees/Operators, Suppliers, and Service Providers on specific Supply Chain & QA issues, initiatives and inquiries.


Preserve and protect the Bojangles’ Brand by supporting company, brand and department initiatives
Coordinate and lead the following tasks:
• Direct inbound communication and documents to the appropriate department team member
• Management of Supply Chain and QA records, documents, correspondence, and reports
• Manage within scope company restaurant, franchise restaurant, distributor and service provider issues
• Participate in LTOs and support Marketing Calendar activities
• Coordinate Bojangles’ product specifications process
• Conduct product evaluations for specification compliance
• Log and communicate to QA and Supply Chain receiving of samples
• Maintain Health Inspection Reports
• Support strategic Bid/RFP work plan
• Create, analyze, and communicate relevant reports to support business needs for QA and Purchasing teams
• Participate in Core and Cross Functional team meetings as necessary
• Coordinate Project Management initiatives/processes
• Coordinate QA Incident Reporting process with operations and vendors to close out the reports


• Excellent analytical and problem solving skills
• Ability to multi-task and Coordinate projects (from start to finish) effectively
• Strong computer skills with proficiency in Microsoft Office - Word, Outlook and PowerPoint and advanced knowledge of Excel
• Ability to interact with all levels of external suppliers and internal Bojangles’ family members
• Strong written and oral communication skills
• Professional, courteous, reliable and mature
• Ability to stand for long periods of time and lift up to 50 pounds
• All other future task/responsibilities as assigned


• Able to work effectively across many internal functional groups to optimize product offerings and issue resolution
• Excellent interpersonal and communication skills with ability to build team and teamwork for business proprieties and deliverables
• Ability to manage multiple projects concurrently “Global Task”
• Strong relationship-development skills resulting in long term mutually beneficial client - customers’ relationships
• Self-motivated; able to work both independently to complete tasks and respond to department requests and timelines
• Ability to collaborate with others to utilize their resources and knowledge in identifying quality, efficient and effective solutions
• Ability to work in a time-sensitive and high volume environment
• Tenacious ability to drive work load both independently and collaboratively toward the successful attainment of department and system goals with project completion dates or before
• Capable to communicate project and status updates to team and cross-functionally to ensure alignment
• Ability to adapt to change with a positive attitude
• Professional, courteous, reliable and mature
• Strong organizational, planning and project management skills; ability to prioritize tasks
• Wiliness to embrace on-going change to support the Brand, Growth and System Initiative / Priorities
• Supports current readily available and changing future state technology “off-shelf”, customized technology
• Examples but not limited to: Apple/Android, Microsoft devices, iTrade, Footprints, Clarizen and all future state evolution of technology available


• BS/BA Preferred (Food Science degree a plus)
• 3 to 5 years of experience in Quality Assurance/Supply Chain
• Previous Restaurant industry knowledge required

Forward your resume to for consideration.

EOE/Drug free workplace


This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9.

In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

Este empleador le proporcionará a la Administración del Seguro Social (SSA), y si es necesario, al Departamento de Seguridad Nacional (DHS), información obtenida del Formulario I-9 correspondiente a cada empleado recién contratado con el propósito de confirmar la autorización de trabajo.

IMPORTANTE: En dado caso que el gobierno no pueda confirmar si está usted autorizado para trabajar, este empleador está obligado a proporcionarle las instrucciones por escrito y darle la oportunidad a que se ponga en contacto con la oficina del SSA y, o el DHS antes de tomar una determinación adversa en contra suya, inclusive despedirlo.

Los empleadores no pueden utilizar E-Verify con el propósito de realizar una preselección de aspirantes a empleo o para hacer nuevas verificaciones de los empleados actuales, y no deben restringir o influenciar la selección de los documentos que sean presentados para ser utilizados en el Formulario I-9.

A fin de poder determinar si la documentación del Formulario I-9 es valida o no, este empleador utiliza la herramienta de selección fotográfica de E-Verify para comparar la fotografía que aparece en algunas de las tarjetas de residente y autorizaciones de empleo, con las fotografías oficiales del Servicio de Inmigración y Ciudadanía de los Estados Unidos (USCIS).

Si usted cree que su empleador ha violado sus responsabilidades bajo este programa, o ha discriminado en contra suya durante el proceso de verificación debido a su lugar de origen o condición de ciudadanía, favor ponerse en contacto con la Oficina de Asesoría Especial llamando al 1-800-255-7688 (TDD: 1-800-237-2515).

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