Bo-Linda™

About Bo-Linda™

Bo-Linda™ is a dynamic conversational drive-thru AI platform to augment human interaction with digital restaurant systems.

All About Bo-Linda™

Bo-Linda™ Service Features

Bo-Linda™ is a conversational cloud-based AI platform deploying to all Company and Franchise locations.

Bo-Linda™ can take guest orders 96+% of the time with no human intervention.

Bo-Linda™ can explain menu items and modifiers/options to guests.

Bo-Linda™ can advise guests when we are out of a menu item.

Bo-Linda™ can increase order accuracy.

Bo-Linda™ can improve overall satisfaction by offloading order taking from team members and providing a consistent guest experience.

Bo-Linda™ can provide upselling on every order.

Instructions for Use of Bo-Linda™ Software

On the guest end, interact with the DT speaker and place order same way as with a team member.

On the employee end, there are commands to advise an item is out of stock or intervene in the order. In each case, the employee will key the headset using the B-button and state “Hi Auto, we are are out of ____”. Ask guest if they would like something else. When back in stock, key B-button and advise “Hi Auto, we now have _____”.

If item is out and will not be replenished, call, SMS, or email Hi Auto helpdesk.

If equipment is broken and product is unavailable, call, SMS, or email Hi Auto helpdesk.

To shutdown Bo-Linda™, Call, SMS, or email Hi Auto helpdesk and request early shutdown at hh:mm and provide reason for shutdown. To reactivate, contact Hi Auto again.

Interventions – press the A1 button during an order if:

Guest asks to speak to a team member.

Bo-Linda™ incorrectly tells a guest the store does not carry an item.

Once the A1 button is pressed, Bo-Linda™ will stop taking the order and rely on a team member to complete it.

Bo-Linda™ will automatically resume taking orders with the next guest.

FAQ

My POS is not receiving orders, what should I do?

Bo-Linda™ sends orders to POS once guest completes ordering process. If it does not display on KDS, email support@hi.auto or call 937-400-2486.  

Bo-Linda™ rung up an incorrect order, what should I do?

Email support@hi.auto with a description of the error,  timestamp, and picture of receipt.

The there is pricing error, what I should I do to fix it?

Email support@hi.auto with the error, picture of receipt, and share the correct price.

The guest did not receive an order confirmation, is this an issue?

Bo-Linda™ will confirm the order to guest only in when it determines low confidence in accuracy, confirmation is not provided with every order to improve speed of service.

 Does Bo-Linda™ record or monitor voice?

The Bo-Linda™ automated ordering system may be monitored or recorded for quality assurance and training purposes and to better enable our automated ordering system.

By using the Bo-Linda™ ordering system, you acknowledge and agree to be monitored and recorded.

Use of Bo-Linda™ Software

Bo-Linda™ may be monitored and recorded for quality assurance and training purposes and to better enable our automated ordering system.

By using the Bo-Linda™ ordering system, you acknowledge and agree to be monitored and recorded.

Contact Bo-Linda™’s Helpdesk:

Email: support@hi.auto

Phone: 937.400.2486