Effective Date: 10/12/26
Your privacy is very important to us. This Privacy Policy (“Policy”) describes how Bojangles OpCo, LLC (“Bojangles”) and its subsidiaries and affiliates (collectively, “Bojangles,” “we,” or “our”) collect, use, and disclose personal information of customers. Customers include those individuals who visit our restaurants, use our website or mobile app (“online services”), participate in our loyalty program, and otherwise interact with us (collectively, our “Services”).
By using our Services, you agree to the terms of this Policy in addition to the Terms of Use, which may be amended occasionally as provided below in this Policy. You are not obligated to provide us with your personal information. However, in some cases, if you do not provide your personal information, we may not be able to provide access to our Services. For example, we require a minimum amount of personal information to fulfill online orders or join our Loyalty Program.
See our Supplemental Notice for Residents of Covered U.S. States (below) for important information about your rights under applicable state privacy laws.
Collection of Personal Information
We may collect personal information about you when you use our Services. The information we collect falls into three categories: (1) information you provide to us; (2) information we collect through automated methods when you use our services; and (3) information we collect from other sources.
We may combine the information you provide to us with information that we collect through automated methods and/or with information we receive from other sources.
Information You Provide to Us
· Personal details, such as your first and last name, physical address, email address, telephone number, birthday information, and other contact information, when you register for our loyalty program, log in to Wi-Fi, enter a promotion or competition, or contact us by phone or through our online services.
· Transaction details, such as information about the products you buy, prices, method of payment, payment details or stores you have visited
· Account information, such as username or password used to access our online services or to purchase our products and services
· Profile and preference information, such as products or services that you like, preferred restaurant, or marketing preferences
· Other personal information you choose to provide to us when you interact with us (including through social media, our website, or customer support channels
Information We Collect Through Automated Methods
We may use automated technology to collect information about you and your device when you visit our restaurants or use our online services. Automated technology may include cookies, pixels, web beacons, or local stored objects. See the below section on Cookies and Other Technologies (below) for more information.
We may collect the following information:
· Device information such as IP address, device type, operating system, browser type, mobile device identifiers, advertising identifiers
· Usage information such as traffic data, location data, referring webpage, activity related to how you use our online services such as the pages you frequent on our website or features on the mobile app that you use, and other activity logs
· Audio or visual recordings, such as through in-store CCTV monitoring
· Geolocation using location awareness technologies such as GPS, Wi-Fi, Bluetooth, beacons or cell phone tower proximity if you have consented to such tracking
· Additional mobile app features, depending upon your permission settings, such as camera access to scan or input payment method details, Wi-Fi connection information, or in-app notification preferences. You may disable these permissions at any time by adjusting the settings on your mobile device.
Information Collected By or Through Third Parties
We may collect additional information about you through third parties, such as
· Advertisers, ad networks and ad servers
· Analytics companies
· Social media platforms
· Publicly available online reviews
· Marketing or event activation partners
· Business partners
· Our franchisees
Examples of this type of information may include:
· Your social media activity, such as “Likes” or comments. We use this information to complete your profile, to better understand the demographics of our customers and to inform our advertising and marketing activities. The data that we receive is dependent upon your social media privacy settings. You may adjust these settings directly in the social media platforms that you use.
· Information we receive from services connected to our Services, such as logging in through a third-party social network or authentication service, such as Facebook, Google or Olo Loyalty
· Contact information from marketing partners or from third parties to enhance or supplement our existing records
· Publicly available information
· Information you provide directly to a Bojangles franchisee, such as customer complaints
How We Use Personal Information
We use the information we collect about you for the following purposes:
· To provide our products and services to you, including payment processing and customer support
· To manage our relationship with you, including customer surveys and feedback forms
· To administer our loyalty program and your online account
· To personalize and improve our products and services for you
· To provide you with marketing communications, including email or text message marketing campaigns or targeted advertising. For more information about your choices regarding marketing communications and targeted advertising, see the below section “Your Choices and Control Over Your Information”
· To conduct business analytics to better understand our customers and improve our products and services
· To communicate with you and provide offers
· To provide location-based services
· For events, promotions or contests
· To ensure the security and availability of our services, including the detection, prevention and investigation of attacks
· To protect the rights, safety, health and security of our customers, our employees, our franchisees, the general public and to protect our property
· To identify and prevent suspected or actual fraud and other criminal activity
· To comply with legal obligations, our policies and standards and our contractual obligations
· To establish, exercise or defend against legal claims
In some cases, we may use your personal information for uses not listed here, in which case we will ask for consent if it is not compatible with the initial purpose for which your information was collected.
Information We Share With Third Parties
We may share or disclose all categories of your information with the following:
· Bojangles affiliates or franchisees
· Third-party service providers, such as information technology service providers or marketing agencies who work on our behalf
· Public authorities or courts
· Third parties involved in mergers, divestitures and acquisitions or in bankruptcy proceedings
· Professional advisors, such as legal counsel, auditors and insurance brokers
· Business partners involved in your customer experience, such as administration of our loyalty program, authentication to our online services, food delivery platforms and payment processors
· Promotional partners to provide contests, sweepstakes, event activations or other joint promotional activities. These partners will be clearly identified in contest rules or promotional materials.
· Advertising partners
· With notice, consent or at your direction
We do not sell or share your personal information in exchange for money. However, under some U.S. state statutes, the “sale” of personal information includes sharing for the purposes of targeted or cross-contextual advertising, and we do share data for the purposes of targeted advertising. Where required by law, you may opt out of the sale of your personal information, targeted advertising, and such profiling by submitting a request to privacy@bojangles.com, or, where required, by using a recognized Universal Opt-Out Mechanism such as Global Privacy Control. Please see “Supplemental Notice for Covered U.S. States” for instructions on how to opt out of this processing.
Many of our stores are independently owned and operated by third-party franchisees, who are wholly separate organizations with their own privacy policies. When you interact with a franchisee, your interaction will be governed by the franchisee’s privacy policy, which is separate and distinct from our Policy. Additionally, they will have their own privacy policies, data collection, retention policies and usage practices that are not governed by this Policy.
In some cases, we may point to other third-party websites, including websites for employment applications or social media platforms. This Policy does not apply to those third-party websites, and we are not responsible for the privacy practices, policies or content of these websites.
Cookies and Other Technologies
We and our vendors may use cookies, web beacons, pixels and other similar technologies on our online services and in other areas related to our business, such as online advertising or marketing communications to collect information and provide you with the products and services you have requested.
We use these automated methods of data collection to operate our online services, provide functionality for these online services, to store your personal preferences, to personalize your online experience, to market our products and services to you, to strengthen the security of our online services, to prevent fraud, to analyze and improve the performance of our online services and to fulfill other purposes as described in this Policy.
A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and is used to remember and/or obtain information about the user. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. You may adjust your web browser settings if you do not wish to receive a cookie or if you would like to be notified when you receive a cookie. If you decide to disable certain cookies, you may not be able to take advantage of all the features available through our online services.
Certain pages on our online services and social media pages, as well as some of our email communications, may contain “web beacons,” “pixels,” or other similar technologies. A “web beacon” is a small object or image that is embedded into a web page, application, or email and is used to track activity. They are also sometimes referred to as “pixels” and “tags.” Web beacons, pixels and tags may be used with cookies to understand how users interact with us and to help manage and improve those interactions.
Please note the following:
· Cookies may be placed when using our online services
· Some online services features are available only through the use of cookies and other similar technologies
· We may use both session (for the duration of your visit) and persistent (for the duration of a fixed period of time) cookies and other tracking technologies unless you delete them
· We may also adopt new technologies to perform functionality as described in this Policy
· Our online services and other areas related to our business may have web beacons
We may use the following categories of cookies:
· Strictly Necessary – These cookies are necessary for our online services to function and cannot be turned off. These cookies are used for system administration, fraud detection, security measures and other basic operation and functionality of our online services.
· Performance – These cookies allow us to track visits and traffic sources so that we can measure and improve the performance of our online services. They may help us to understand which pages or mobile app features are most commonly used or not used at all. If you decline these cookies, we will not know when you have used our online services or how we can improve our online services.
· Functional – These cookies enable us to provide enhanced functionality and personalization of our online services. They may be set by us or by third-party partners whose service we use on our online services. If you decline these cookies, some features of our online services may not function as intended.
· Targeted Advertising – These cookies may be set by us or by our advertising partners. They allow us to better show you relevant advertisements across other sites. These advertisements may also place cookies that can view, edit or set other third-party cookies in your web browser. If you decline these cookies, you may experience advertising that is not tailored to you.
· Social Media – These cookies may be set by social media services that we have added to our online services to enable you to share our content with your friends and networks. These cookies can track your browser across other sites and build a profile of your interests.
We may use these technologies to collect information about your online activities over time and across third-party websites and devices.
You have the ability to control and/or delete cookies. Please be aware that declining the use of cookies may have an impact on your experience with our online services. You may accept or reject cookies, except those we have deemed Strictly Necessary, by using the cookie preference section of our online services.
Additionally, there are browser controls that you may enable to automatically reject cookies. If you have enabled a browser-based “Do Not Track” technology, Bojangles will strive to honor such requests but may not be able to accept all browser-based Do Not Track signals at this time. Where required by law, we recognize opt-out preference signals, such as Global Privacy Control, as a valid method of opting out of the sale of personal data and targeted advertising.
Notice to Residents of Countries Outside the United States
Any information you provide to us will be transferred to and stored in the United States.
Children's Privacy
The Bojangles Online Services are not intended for use by children under the age of 18. We do not knowingly collect Personal Information about children under the age of 18. If you are the parent or guardian of a child younger than 18 and believe your child has provided us with Personal Information, you may contact us to request the deletion of that information.
If we ever have actual knowledge that a child under 18 has provided us with Personal Information through the Bojangles Online Services, we will: (i) provide direct notice to the child's parent describing the specific Personal Information we collected from the child and the specific third parties, identified by name or specific category, with whom we shared it, along with the purpose of such collection and sharing; (ii) obtain verifiable parental consent before further collecting, using, or disclosing the child's Personal Information, including before using it for targeted advertising or disclosing it to third parties, except as permitted under the Children's Online Privacy Protection Act (COPPA); (iii) allow the parent to review the Personal Information we have collected from the child, refuse to permit its further collection or use, and request its deletion; and (iv) retain the child's Personal Information only for as long as reasonably necessary to fulfill the purpose for which it was collected, after which we will delete it using reasonable measures. We will not condition a child's participation in any activity on the child disclosing more Personal Information than is reasonably necessary to participate.
We do not knowingly sell the personal data of, or use for targeted advertising the personal data of, any consumer under the age of 18 whom we know or reasonably should know to be a minor, consistent with applicable state law. Questions about our children's privacy practices, or parental requests to review, refuse further collection of, or delete a child's personal information, may be directed to privacy@bojangles.com.
How We Protect Your Personal Information
Bojangles has security policies and practices in place designed to protect your Personal Information against unauthorized access or disclosure, theft, misuse, and loss. However, no security system is perfect, and we cannot guarantee our security measures at all times. In the event that any information under our control is compromised as a result of a security breach, we will take reasonable measures to investigate the situation and, where appropriate or otherwise required by law, to notify those individuals whose information may have been compromised and take additional steps as required by applicable laws and regulations.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we securely delete or de-identify it.
Your Choices and Rights
Marketing Communications
You have the option of declining to receive marketing emails from us. To opt out, please use the unsubscribe link within the emails. Marketing emails from us will be identified as advertisements where required, will include our valid physical postal address (see "Contact Us" below), and will include a clear and conspicuous opt-out mechanism that remains functional for at least 30 days after the message is sent. We will honor opt-out requests within 10 business days, and we will not use misleading header information or deceptive subject lines in commercial email. If you do opt out of receiving marketing communications from us, we may still send you communications about your transactions, any accounts you have with us, and any contests, promotions or sweepstakes that you may have entered.
If you provide your mobile telephone number, we may send you marketing text messages or place marketing calls only with your prior express written consent. You may revoke your consent at any time and by any reasonable means (for example, by replying STOP, or by telling us in a customer service interaction) and we will honor your request within ten (10) business days. Your opt-out will apply to the marketing text or call channel through which we received it.
Please be advised that opting out of one form of communications does not mean you have opted out of other forms as well. For example, if you have opted out of emails, you may still receive marketing text messages if you have opted in to receiving them.
Your Privacy Rights
Under applicable law, you may have certain rights (subjects to the conditions and extent specified in the law. For more detailed information about these rights, whether they apply to you, and how to exercise them, please see the Supplemental Notice for Covered U.S. States.
Supplemental Notice for Residents of Covered U.S. States
Depending upon the state in which you reside, you may have some or all of the following rights under applicable state law with respect to your personal data, subject to certain exceptions as defined by law:
• Right to Access and Portability – the right to check whether we hold any personal information about you and request access to or copies of that data in a portable format;
• Right to Delete – the right to delete personal information we have collected about you;
• Right to Correct – the right to request the correction of inaccurate, incomplete, outdated, unnecessary or excessive information about you;
• Right to Opt Out of Sale or Targeted Advertising – the right to opt out of the sale of your personal data, the use of your personal data for targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
How to exercise these rights. To exercise any of these rights, please submit a request to privacy@bojangles.com. We will respond to your request within 45 days of receipt; if reasonably necessary, we may extend this period by an additional 45 days, in which case we will notify you of the extension and the reason for it.
Appeals. If we decline to take action on your request, you may appeal our decision by contacting us at privacy@bojangles.com. We will respond to your appeal within 60 days of receipt. If your appeal is denied, you may contact your state Attorney General to submit a complaint.
Authorized agents. You may designate an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may require you to independently verify your identity directly with us.
Sensitive data. Where we process sensitive personal data (for example, precise geolocation or health information, if applicable), we will obtain your consent before doing so as required by applicable state law.
Non-discrimination. We will not deny you goods or services, charge you a different price, or provide you a different level or quality of goods or services because you exercised any of these rights.
Universal opt-out signals. Where required by law, we recognize opt-out preference signals, such as the Global Privacy Control, as a valid method of opting out of the sale of personal data and targeted advertising.
Contact Us
You can email us with any questions, concerns or privacy requests at bojangles@privacy.com.
Our mailing address is Bojangles OpCo, LLC, 500 Forest Point Circle, Charlotte, NC 28273, Attn: Legal Department.
Changes to this Policy
We review and update this Policy periodically to reflect changes in our business practices, so you should review this Policy periodically. When we change this Policy in a material manner, we will notify you by updating the “Last Modified” date in the heading of this Policy or through other appropriate means as required by applicable laws and regulations. If you object to any changes in this Policy, you may delete your Bojangles account or exercise your privacy rights as available by the jurisdiction in which you reside.