Privacy Policy

Effective Date: 6/1/2021

Bojangles’ Restaurants, Inc. (collectively, “Bojangles” “we” or “us”), operate the website (“Website”), mobile application (the “App”) and other websites, social media accounts, online services, other services, tools or programs or the like that link to this privacy policy (collectively, the “Bojangles Online Services”). This privacy policy (“Privacy Policy”) explains how we and, as applicable, our subsidiaries and affiliates (collectively, “Affiliates”) collect, use, store, and share the information you provide when you visit or use the Bojangles Online Services. It also explains how you can get information or ask questions about this Privacy Policy.

Bojangles is a restaurant system comprised of Bojangles-operated and franchisee-operated restaurants. Our franchisees (“Franchisees”) are independent contractors who own their individual restaurants and may do certain things differently than us. This Privacy Policy does not apply to the privacy practices of Franchisees. Questions or concerns related to a Franchisee’s website, social media page or other service (the “Franchisee Services”) should be directed to the applicable Franchisee. Bojangles is not responsible or liable for the Franchisee Services or a Franchisee’s privacy practices.

By using the Bojangles Online Services, you accept the terms of this Privacy Policy describing how we collect, use, and share your personal information. If you do not agree with the terms of this Privacy Policy, then please do not use the Bojangles Online Services.

Personal Information We Collect and How We Use It

“Personal Information” is information that can be used to identify or contact a specific individual. We may collect Personal Information, such as your first and last name, physical address, email address, telephone number, when you provide that information to us through the Bojangles Online Services to deliver products, services, features and functionality you request from us, and to communicate with you about them. For example, this Personal Information, along with information you optionally provide about Bojangles restaurants you have visited, may be collected for purposes such as communicating with you about upcoming events and promotions, offering you products and services and inviting you to shop online, getting your feedback, making it possible for you to participate in Bojangles E-Club, and helping you use the Bojangles Online Services. This Personal Information may be used to respond to a “contact us” inquiry, or for entering you into a sweepstakes or contest.

Additionally, the Bojangles Online Services may access or provide links to websites or online services not operated by Bojangles, which may include our third-party suppliers and other service providers (“Third Party Services”) (such as merchandise purchases, online ordering and payment processing) and/or Franchisees. Such Third Party Services may also include the collection of information related to your experiences at a Bojangles restaurant, suggestions or other input you may provide, which may be submitted anonymously. Any information that you provide through a Third Party Service, is governed by the applicable third party’s terms of use and privacy policy. Bojangles assumes no responsibility and shall not be held liable for the acts or omissions of the Third Party Service, including, but not limited to their privacy policies, or any breaches thereof. It is your responsibility to review and comply with the applicable terms of use and privacy policies of such Third Party Service. Any issues with such Third Party Service should be directed to the applicable service provider and not to Bojangles.

Additional Personal Information may be collected if you request information about franchise opportunities or employment opportunities on the Website. Prospective franchisees may be asked to share the following Personal Information with us: name (present and former), physical address, email address, and telephone number, as well as background information related to your business experience. We may also request the name, address and telephone number of prior supervisors and business references. By providing us with contact information of third parties, the prospective franchisee represents to Bojangles that they have permission from the third party to share that information with us. Bojangles uses the information collected from prospective franchisees to evaluate their experience and qualifications. No franchisee-franchisor relationship is established by Bojangles’ collection and review of the franchise application.

Prospective employees may register on the Website to receive alerts when new jobs of interest are posted. We may collect the following Personal Information: name, email address, and city, state or zip code to be able to send job alerts. A prospective employee may also optionally upload a resume as part of joining the Talent Network. The resume may contain additional Personal Information he/she optionally shares with us. Joining the Talent Network is not an application for a specific job. To apply for a job, prospective employees must visit and utilize the then-applicable Third Party Service with which Bojangles has contracted. The submission of the employment application and provision of personal information related thereto is subject to such Third Party Service’s separate privacy policy. Please be aware that the Third Party Service will share information it collects for job applicants with Bojangles, and we will have access to it for prospective employees applying for a job at a Bojangles location, and Franchisees may have access to information for prospective employees applying for a job at a particular franchised location owned by such Franchisee. At a minimum, Bojangles will receive an applicant’s name, physical address, email address, telephone number, driver’s license number, and background information (such as prior employers, prior job titles, and education completed and references (if provided)) from the Third Party Service for any applicant applying for a job at a Bojangles location. Job applicants who post a resume as part of the job application may also disclose additional Personal Information they elect to disclose in the resume and Bojangles and its Franchisees have access to resumes from the Third Party Service but only to the extent the prospective applicants apply for a location owned by Bojangles or by a Franchisee, as applicable. Job application information of any kind (personal and other information) is used to evaluate experience and qualifications for job opportunities.

We also may collect Personal Information when you participate in activities that we sponsor on third party social media sites such as Facebook®, Twitter®, or Instagram®. Each of these third-party sites has its own privacy policy and terms and conditions established by the site owner and not Bojangles. You are responsible for reviewing and complying with the policies and terms for each social media site in which you participate. Any issues with a social media site should be directed to the applicable site and not to Bojangles.

We may combine Personal Information with demographic information such as your age, birthday, gender, and interests, to provide you with future services and offers. You may always decline to provide such information and choose to opt out of accepting these services and offers. When we combine Personal Information with other information, if the aggregate data set identifies you, we will treat it as Personal Information under this Privacy Policy.

Other Information We Collect and How We Use It

Whenever you interact with the Bojangles Online Services, we, as well as our service providers, may use assorted technologies that automatically or passively collect data about how the Bojangles Online Services are being accessed and used, including cookies and pixels. The data collected may include browser type, operating system, unique number assigned to, and other information, about the device used to access the Bojangles Online Services, from where the Bojangles Online Services are being accessed, click path taken through the Bojangles Online Services, your use of features or applications within the Bojangles Online Services, and other usage information (“Use Data”). This information helps us manage, improve and customize the Bojangles Online Service’s features and functionality and may be used to identify you like Personal Information. We use information we collect, including your Personal Information and Use Data, to make the Bojangles Online Services available, to provide products, services, features and functionality users have requested, communicate about them with users, and support, manage, troubleshoot, protect and improve the Bojangles Online Services and our related offerings.

At your initiation on the Bojangles Online Services, Third Party Services may also use your geolocation data that you input on the Bojangles Online Services to help you find a Bojangles restaurant or to determine which location you are nearest to when you complete a customer feedback form. We do not collect or retain that search information.


Cookies are pieces of information that a website transfers to your hard drive or device for record keeping purposes. Cookies make web surfing easier for you by saving your passwords, purchases, and preferences while you are visiting and using a website. The Bojangles Online Services employs cookies from our vendor in connection with our order ahead service to making web surfing easier, to see how the Bojangles Online Services are used and to make improvements based on that information. You may set your browser to refuse cookies or alert you when cookies are being sent, but please be aware that parts of the Bojangles Online Services may not function properly when cookies are disabled.

Do Not Track Requests; Third Party Tracking

Unless your browser settings are configured to make your online activities and publicly available information about your online activities (such as Use Data as described above) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser sends us a “do not track” message. We do not currently respond to these signals because there is no uniform technological standard for doing so. We may adopt a standard in the future. However, third parties, other than our vendors assisting with making the Bojangles Online Services available do not have authorization from us to track your uses of the Bojangles Online Services or track what other activities you may have engaged in before or after using the Bojangles Online Services (for example, using a different website). That said, we cannot control third-party tracking and there may be some third-party tracking that occurs without our knowledge or consent.

Information We Share with Third Parties

We may share your information, including Personal Information, with our franchisees and store operators to help serve you and communicate with you about Bojangles-branded products and services, as well as outside service providers such as web hosting, marketing, mailing, and technology vendors and sweepstakes, contest, promotion, and program administrators that provide services to Bojangles or its franchise system.

We reserve the right, at our sole discretion, to disclose your information, including personal information, as needed to satisfy any applicable law or regulation, to protect the interests of Bojangles and its franchise system, and to preserve the integrity of the Bojangles Online Services. In addition, if, in the normal course of our business, any entity acquires us or any of our assets, then any information we have collected about you may be transferred to that entity. If any bankruptcy or reorganization proceeding is brought by or against us, then any information we have collected about you may be sold or transferred to third parties as an asset of ours.

We reserve the right to disclose any Personal Information as needed if that information is requested by law enforcement agencies or if we are required to do so by law, treaty, regulation, subpoena, court order, or by a government entity. We also may disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating any agreement with us.

Notice to Residents of Countries Outside the United States

We are headquartered in the United States and currently the Bojangles Online Services are only intended for individuals located in the United States. If you are located outside of the United States, be advised that any information you provide to us will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage within the United States. We will protect the privacy and security of personal information according to this Privacy Policy regardless of where it is processed or stored.

Your California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the California resident has an established business relationship what types of personal information, if any, the business shares with third parties for direct marketing purposes by such third parties and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year. If you have any questions, comments or requests related to this Section, please contact us using the contact information below. A number of states are currently considering enacting laws similar to the California law above. If you are a resident of a state that enacts such a law, please use the contact information above to contact us with any questions, requests or comments.

Children’s Privacy

The Bojangles Online Services are not intended for use by children under the age of 13. We do not knowingly collect Personal Information about children under the age of 13 and certain Bojangles Online Services may require that you are 18 years of age or older (or the age of majority in your jurisdiction if higher than 18) in order to use them. If you do not meet the foregoing age requirements, parental or guardian consent and agreement to the Terms of Use and this Privacy Policy are required. If you are a parent or guardian of a child younger than 13 and believe that child has disclosed Personal Information to us, you may contact us to request the deletion of that information, using the contact information below. We will take commercially reasonable efforts to locate and delete such information.

Information Security

Bojangles has security policies and practices in place designed to protect your Personal Information against unauthorized access or disclosure, theft, misuse, and loss. We make commercially reasonable efforts for secure handling of this information, but we cannot guarantee our security measures.

Communications with You

Bojangles may occasionally provide information to you about products, services, and events that we think will be of interest to you. You have the option of declining to receive marketing emails from us. To opt out, please use the unsubscribe link within the emails.

Contact Us

If the Personal Information we hold about you is inaccurate, incomplete, or out-of-date, please let us know and we will take commercially reasonable steps to correct or amend it. You must provide proof of your identity to have the information changed. Likewise, if you have other questions or need further information, please let us know.

You may contact us by mail at Bojangles’ Restaurants, Inc., 9432 Southern Pine Blvd., Charlotte, NC 28273, Attn: Legal Department.

Our Terms of Use, available by clicking here provide additional information about communications for other purposes.


We reserve the right to make changes to this Privacy Policy from time to time. If we do so, we will post an updated version on the Bojangles Online Services. Please review this Privacy Policy regularly. Your continued use of the Bojangles Online Services signifies that you accept the current version of our Privacy Policy.